FAQs

1. What products do you sell?

We sell a variety of quality products including electronics, home gadgets, personal care items, fitness accessories, and daily-use smart products. Our collection is carefully selected to offer value and convenience.

2. Are your products brand new?

Yes, all products available in our store are 100% brand new, unused, and packed securely before shipping.

3. How long does shipping take?

Orders are processed within 1–2 business days.
Delivery usually takes 5–7 business days, depending on your location.

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for selected locations.
You can check availability at checkout.

5. How can I track my order?

Once your order is shipped, tracking details will be shared via email or SMS, if available.

6. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or wrong item, please contact us within 24–48 hours of delivery with clear photos. Our support team will assist you.

7. Can I cancel my order after placing it?

Orders can only be canceled before they are shipped.
Once dispatched, cancellation is not possible.

8. Do you accept returns or exchanges?

Returns or exchanges are accepted only in case of damaged, defective, or incorrect items, subject to our Return Policy.

9. Are product colors and images accurate?

We try our best to display accurate product images and colors.
However, slight variations may occur due to lighting or screen settings.

10. Is my personal information safe?

Yes, your personal information is kept secure and confidential.
We do not share customer data with third parties.

11. How can I contact customer support?

You can contact us anytime at:
stefano.dimitri295@gmail.com
Our team will respond as soon as possible.